We respond within 24 hours on business days (Bangkok timezone).
Support
Need help with Ultra Gen? Browse the FAQ below, or send us a message and we'll get back to you.
Frequently asked questions
Each AI generation consumes credits according to the model used (shown before you confirm the job). Subscription credits are granted at the start of each billing period; top-up credits can be purchased anytime. Free-tier credits expire 90 days after issue; purchased and paid-tier credits expire 365 days after issue.
Send us a message
Prefer email? Write to [email protected]. We respond within 24 hours on business days (Mon–Fri, Bangkok timezone). For account-specific questions, please include your registered email so we can verify your identity.